Procedures for returning products

Peace of mind and satisfaction of customers is always one of the priorities of Hamedeh Mazidi Fashion House.

Return and exchange conditions

– The request for exchange and return of the product will be accepted only if you contact the customer affairs department at 09120998876 within 24 hours after receiving the product.

– If the goods are not used, after checking and complying with the terms of returning the goods, the amount of the goods will be credited to your account within 7 days.

– It is possible to change the size if the said item has been worn only once and there is no effect of use, out of the ironing line, stain, fading, thread or tear on it.

– Purchased items cannot be exchanged or returned during the auction period.

Items that include warranty

– Shrinking clothes with washing

– get colored

– get Lint

– Fission

– Zipper dislocation

– button drop and other necessities

Items that do not include warranty

– Expiration of the product warranty from the date of purchase.

– Repair or manipulation of the product by someone outside the fashion house

– Exposure to direct sunlight for a long time.

– Being in the vicinity of sharp objects.

– Failure to use appropriate cleaning materials.

– Failure to comply with the washing instructions installed on the clothes.

– Defects created by the buyer in the product (torn, burnt clothes).

– All goods, except for the following items, have a six-month warranty and a one-year after-sales service from the date of the invoice if the washing and maintenance instructions are followed.

. under wear . socks . Cufflinks. tie . fittings . Leather products

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